Accessibility Statement

Our Commitment to Accessibility

Thrive Ryde is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content accessible to people with a wide array of disabilities.

Our website has been designed with accessibility in mind and includes:

• Keyboard navigation support
• Screen reader compatibility
• Alternative text for images
• High contrast mode option
• Adjustable font sizes
• Clear heading structure
• Descriptive link text
• Form labels and instructions

Accessibility Features

Visual Accessibility

• High contrast mode for better visibility
• Scalable fonts that can be increased up to 200%
• Color contrast ratios that meet WCAG AA standards
• Alternative text for all meaningful images
• Clear visual focus indicators

Motor Accessibility

• Full keyboard navigation support
• Clickable areas sized appropriately for easy targeting
• No time limits on form completion
• Consistent navigation throughout the site

Cognitive Accessibility

• Clear and simple language
• Consistent page layouts and navigation
• Descriptive page titles and headings
• Error messages that explain how to fix problems

Assistive Technology Support

Our website is designed to be compatible with assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Voice recognition software
• Keyboard navigation tools
• Browser zoom functionality
• High contrast display settings

Ongoing Efforts

We are continuously working to improve accessibility across our platform:

• Regular accessibility audits and testing
• User testing with people with disabilities
• Staff training on accessibility best practices
• Implementing user feedback for improvements
• Staying current with accessibility standards and guidelines

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Response Time

We aim to respond to accessibility feedback within 5 business days. For urgent accessibility issues that prevent you from using our services, we will prioritize your request and respond within 2 business days.

Alternative Formats

If you need information from our website in an alternative format, please contact us and we will work with you to provide the information in a format that meets your needs.

Third-Party Content

Some content on our website may be provided by third parties. We work with our partners to ensure their content meets accessibility standards, but if you encounter issues with third-party content, please let us know so we can address it with the appropriate provider.

Last Updated

This accessibility statement was last updated on January 1, 2025.